The customer are responsible for reading all information related to the Terms and Conditions, Delivery and Privacy policies before using the website. When we refer to you or your we are referring to our website customers and when we refer to “ we” “us” and “our” we are referring “Pets Trends”.
When you checkout you thereby agree with all of the following terms and conditions that are listed below.
- All of the content on this website is for general information. The content is subject to change at any time without notice including, but not limited to pricing and product information.
- When you purchase any goods from us, you agree that the payment must be received by us in full prior to the order being shipped. Any payments that aren’t received in full will not be dispatched.
- All orders placed with us are subject to the availability of stock. Any order(s) that are placed for items that are out of stock will receive an email depending on the details shared by you with us. The order will then be canceled and a full refund credited to your account.
- We work hard to make sure that every part of our website is free of viruses. It is up to you to make sure that the correct precaution is taken to prevent damage to your computer e.g. use of virus protection software and pop-up blockers.
- Once you have checkout, you will be unable to change any information on the order and will be responsible for all the details you have submitted. We are not liable for any incorrect information placed by you, which leads to unsuccessful delivery.
- To view information on returning order Please refer: Delivery and Returns.
- We reserve the right to cancel an order for any of the following reasons:
- Insufficient stock to fulfill the order.
- The goods you have ordered are uncorrected due to a typographical error or an error with our pricing.
- The order has been suspected of fraudulent activity.
- Your billing account is not correct or is not verified.
- You have the right to cancel an order before it it is shipped. For this, you can be done this by contacting us via email.
- Any damages must be reported within the first week, after the date your order arrived with you. Any damages bring to our notice after this time will not be processed and no refund or replacement will be provided. For more information on returning an item please view our “Delivery and Returns” page.
- If you have not received your order within 45 days of the purchase date from us, then we will provide a full refund to your account or a replacement whichever you would prefer.
- Abuse any of our services or website will result in account suspension.
Leave abusive/foul or threatening reviews or feedback on any of our product pages or feedback pages.
Abusing our cancellation/or returns policy
- It is your responsibility to make sure that the information meets the correct requirements for your pets. We recommend that prior to purchase, you read all information regarding products carefully as we do not take liability for any mistakes relating to misread information.
- You may not create a link from an external website to ours without prior consent from PetsTrends.
- Popoocat can’t be held responsible for parcels being delayed beyond our control, including but not limited to service strikes, riot, natural disasters,pandemic, etc.
These Trems of Service ans any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.